Shipping & Returns

Shipping

USPS Ground Advantage or Priority Package (Insured)

(2-6 business days, insured, and tracking email sent after shipped.)

$5~$13 (Based on weight and or Size of package needed)

Shipping for 99.9% of orders is done within 24 hours of your order. Notice of shipping issues or dates for shipping will be visible on the Home Page, the My Cart page and the CheckOut Page. We do not have service interruptions often, however if we are unavailable to immediately fulfill any orders, a notice will be posted on our pages main landing pages of when your order will be processed. If any delay is expected that is not announced on our site, we will do everything we can to contact you on the status of your order. We will provide you with the reason for the delay and an updated time frame on when shipping will occur.

Return & Exchange Policy

As the manufacturer making custom hand painted products, we have aimed to keep our costs as low as possible on all our products we sell to "you" our "customers". We will not be responsible to absorb the costs associated with the initial shipment of products, the return shipment of products, or the transaction fees associated with receiving and refunding payments on orders made in error. Refunded orders will not include our shipping cost and will be 10% less due to electronic payment fees charged for both initial payment and refunding of your order.

Products Return/Exchange/Replacement Examples

Our policy is simple. Almost every situation will fit into the following 3 categories.

1. We at Jibbs Jigs LLC made a mistake in what we sent you. We will cover the return and replacement. You may receive a shipping label to print from us depending on what kind of mistake we made.

2. If you ordered something you did not want, made a mistake, or did not know what you were ordering, then "you" the "customer" will be responsible to return the products in their original packaging via USPS or UPS. You have 48 hours to initiate this process via email at jibbsjigs@gmail.com. See below for more details.

3. My package was damaged and I need a replacement. Everything ships from us insured, so we will have to file a claim together to make this go as quickly as possible, but we will get you taken care of ASAP. Hold onto that package, take pictures, and document what was damaged so the claim process can be done quickly.

Additional Details on your Returns or Damaged Packages

If you are returning ALL our products due to a change of mind, you will be shipping the entire unopened package back to us. Place the entire unopened package in a mailer and ship back to our address via USPS first class package and email us with the tracking number. We recommend insuring the package as we are not responsible for lost or packages not received. When it is received, we will process the return and credit your payment method as indicated on our Terms and Condition Page.

Approved exchanges will be shipped after receipt of the return. If return is damaged or determined to be in "used" condition, the claim will be declined. Customer is responsible for shipping returned product and the shipping of the replacement. A shipping payment link will be sent when return is received and your exchange is ready to be shipped.

We do everything to make sure your order is packaged 100% correctly, but we are human and can make a mistake giving you an incorrect pattern or even some extras as a kind thank you. If we make a packaging error, we will make it right. Please let us know immediately upon receipt of your package by email (Click Here). Send us a picture of what is incorrect and include the invoice number, your name, and the error we made. We will verify shipment details and get back to you ASAP. We picture code all orders by invoice number to verify packaged contents when addressing your claim.

We have found our packaging has proven to do well via USPS with no reported damages to our main products. If we ship products on a foam flat due to their curing status, you will need to open the package and keep the jigs on the flat in a warm location for about a week to finish curing. These jigs are fishable, but recommended to keep separated until full cure is achieved so they do not stick to each other in warm environments. If the product is damaged during delivery on an insured package, contact us immediately by clicking here and use the link provided for

USPS Ground Advantage MAIL ONLY claims for values under $100

https://www.usps.com/help/claims.htm

For USPS Ground Advantage Mail and/or Priority Mail that was over $100 in value.

In order to file a claim, you will need to provide the following:

The tracking number (including a screenshot of a tracking scan from USPS proving they accepted the package)
An invoice or proof of value of the items
Proof of a payment transaction for the item (i.e. credit card, PayPal, CashApp, Venmo receipt, etc)
If you've refunded the customer or sent a replacement, proof of that (but we do recommend waiting to refund them until your recipient has cooperated with anything the insurance company asks for, if possible)
Screenshots of messages or emails you’ve had with the recipient
For damaged claims, you'll need to submit: 1) a photo of the entire damaged item; 2) photos of the external packaging (aka the outside of the box/envelope); 3) photos of the inside of the box/envelope with any packaging materials you used

Please note that this evidence is necessary in order to begin the claim filing process 👍 Shipsurance may or may not request additional evidence based on the circumstances of your claim. Please review their Terms & Conditions here. Keep in mind not complying with Shipsurance’s additional requests may result in a denial of your claim!

For missing USPS shipments, you'll need to wait 20 days from the shipment date for a domestic shipment, or 40 days from the shipment date for an international shipment before you can file an insurance claim. That said, if the package has already been scanned as Delivered and you need to file a claim, there is no minimum waiting period.

Insured packages Only

USPS Providing Proof of Loss or Damage

If a claim is filed because some or all of the contents are missing or damaged, the addressee must retain the mailing container, including any damaged articles, all packaging, and any contents received. Upon written request by the USPS, the addressee must make this proof available to the local Post Office for inspection, retention, and disposition in accordance with the claims decision. Failure to do so will result in denial of the claim.

Address Errors provided by Customer

Jibbs Jigs LLC will ship to the Shipping address provided by the customer. The correct shipping address is the responsibility of the purchaser. In the event a shipping error occurs on the part of Jibbs Jigs LLC, we will reship the products at our expense. If the shipping error is the result of the customer (such as but not limited to: sent to the wrong address, unable to be delivered, or not having a location for the mail to be delivered) resulting in a return to sender situation, Jibbs Jigs LLC will not be financially responsible to cover the cost to ship the package again. If we are unable to reach you in the event of such occurrence, your purchase will be refunded minus 10% the sales price plus shipping to cover costs incurred from PayPal/Credit Card transaction costs and USPS Delivery Fees.

International Orders
Canada Coming Soon 'we hope'

Due to the current COVID-19 situation, international orders may experience occasional to severe shipping delays as the USPS has suspended its International Service Guarantee. We apologize for this inconvenience. For additional information, click HERE.

Payment Methods Accepted

Canada

For most orders shipped to Canada, we accept payment by credit card and PayPal. On certain orders to Canada, we may require payment by PayPal. If we do, we will promptly contact you.

All Other Countries

For orders shipped outside the United States or Canada, we accept payment by PayPal.

As with all orders, we reserve the right to decline to ship any international order regardless of whether we obtain verification of the payment method.

Shipment Methods, Tracking And Delivery Times

For orders that are shipping outside the United States, we ship by UPS Worldwide Expedited, FedEx International Priority, FedEx International Economy, USPS Priority Mail International, and USPS First-Class Package International.

Not all international orders can ship by all of the methods we use. After you have added items to your cart, when you select your country, state, region or province, and postal code, the shipping methods that are typically available, and the cost of each method, will be shown. However, all countries have package size and weight limitations. Even though you may be able to select a particular method when placing your order, we may not be able to ship your order by the shipping method you selected. If your order cannot ship to your location by the method you selected, we will contact you and advise you what shipping methods, if any, are available and the cost to ship by those methods.

If a tracking number is available for your order, we will provide that tracking number to you when your order ships.

Approximate delivery times for the shipping methods we use are as follows:

*Your order will ship via UPS or FedEx based on the best shipping method and the destination country.

UPS/FedEx International Shipping*: 3 – 6 business days (Up to 20 days or longer)
USPS Priority Mail International: 6 - 12 business days (Up to 60 days or longer)
USPS First-Class Package International: 7 - 30 days (Up to 75 days or longer)

Shipment Costs

For all orders that ship outside the United States, the shipping cost for your order, for each method available, will be shown during checkout. However, as explained above, even though you may be able to select a particular method when placing your order, we may not be able to ship your order by the shipping method you selected. If your order cannot ship to your location by the method you selected, we will contact you and advise you what methods, if any, are available and the cost to ship by those methods.

We reserve the right to change the amount of shipping that will be applied to any international order. If we change the amount of the shipping charge that would apply to your order, we will contact you and request your approval of the shipping charge. If you do not approve the new shipping charge, we will promptly cancel your order and void your payment authorization.

Duty, Taxes, And Import Fees

We do not collect duty, taxes or import fees that may be imposed upon receipt. On all international orders delivered outside the United States, the purchaser is responsible for any taxes, duties or import fees that may be charged upon receipt.

Because we do not collect duty, taxes or import fees, you may be charged those expenses at the time your order is ready for delivery in your country.

We are required to declare the actual value of all international orders on the shipment documents.

Additional Information

We reserve the right to decline to fulfill any international order. If we elect not to fulfill the order, we will promptly cancel your order and void your payment authorization.

If you have additional questions about international orders, please Email us.